{"id":11821,"date":"2022-06-07T01:30:51","date_gmt":"2022-06-07T00:30:51","guid":{"rendered":"https:\/\/shorespirit.com\/faq\/"},"modified":"2025-12-12T23:10:53","modified_gmt":"2025-12-12T22:10:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/shorespirit.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11821\" class=\"elementor elementor-11821 elementor-308\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5563441 e-flex e-con-boxed e-con e-parent\" data-id=\"5563441\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69217a4 elementor-widget elementor-widget-image\" data-id=\"69217a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/shorespirit.com\/wp-content\/uploads\/2025\/12\/pexels-leeloothefirst-5428830-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-11803\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e07b0df e-flex e-con-boxed e-con e-parent\" data-id=\"4e07b0df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39a7a8d3 elementor-widget elementor-widget-heading\" data-id=\"39a7a8d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions - FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-34471327 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"34471327\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-46e69fcb\" data-id=\"46e69fcb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46566152 elementor-widget elementor-widget-st_faq\" data-id=\"46566152\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion faq style1\" id=\"accordion_how-does-the-booking-process-work\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_how-does-the-booking-process-work\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-how-does-the-booking-process-work\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"how-does-the-booking-process-work\"\r\n            >\r\n                How does the booking process work?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-how-does-the-booking-process-work\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_how-does-the-booking-process-work\"\r\n            data-bs-parent=\"#accordion_how-does-the-booking-process-work\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                To confirm an excursion, a minimum number of seats must be booked. Once this minimum is reached, you will receive a notification confirming your excursion along with a link to make the payment.            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73607a2b elementor-widget elementor-widget-st_faq\" data-id=\"73607a2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion faq style1\" id=\"accordion_what-if-the-excursion-cannot-take-place\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_what-if-the-excursion-cannot-take-place\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-what-if-the-excursion-cannot-take-place\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"what-if-the-excursion-cannot-take-place\"\r\n            >\r\n                What if the excursion cannot take place?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-what-if-the-excursion-cannot-take-place\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_what-if-the-excursion-cannot-take-place\"\r\n            data-bs-parent=\"#accordion_what-if-the-excursion-cannot-take-place\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                If, due to a change in the ship\u2019s itinerary or external reasons (such as political or weather-related issues), a confirmed excursion cannot be carried out, we will first try to find an alternative. If none is available, the full amount will be refunded to the passenger.            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d4793e9 elementor-widget elementor-widget-st_faq\" data-id=\"6d4793e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion faq style1\" id=\"accordion_can-i-choose-the-language-of-the-tour\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_can-i-choose-the-language-of-the-tour\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-can-i-choose-the-language-of-the-tour\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"can-i-choose-the-language-of-the-tour\"\r\n            >\r\n                Can I choose the language of the tour?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-can-i-choose-the-language-of-the-tour\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_can-i-choose-the-language-of-the-tour\"\r\n            data-bs-parent=\"#accordion_can-i-choose-the-language-of-the-tour\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                During the booking process, you can indicate your preferred language. However, if there aren&#039;t enough people to form a group in your language, all excursions will be conducted in English by default. All our guides are bilingual (English\/Spanish). Additionally, for German-owned ships (primarily from AIDA and TUI), all excursions will be conducted in German unless otherwise specified by the team when confirming the tour.            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79795e34 elementor-widget elementor-widget-st_faq\" data-id=\"79795e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion faq style1\" id=\"accordion_are-all-the-excursions-suitable-for-all-audiences\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_are-all-the-excursions-suitable-for-all-audiences\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-are-all-the-excursions-suitable-for-all-audiences\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"are-all-the-excursions-suitable-for-all-audiences\"\r\n            >\r\n                Are all the excursions suitable for all audiences?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-are-all-the-excursions-suitable-for-all-audiences\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_are-all-the-excursions-suitable-for-all-audiences\"\r\n            data-bs-parent=\"#accordion_are-all-the-excursions-suitable-for-all-audiences\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                Although our team will do everything possible to accommodate people with disabilities, we are not permitted to assist people with reduced mobility. We recommend that you contact us before booking this tour and explain your situation so we can find a solution.            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1304add7\" data-id=\"1304add7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7deaafde elementor-widget elementor-widget-st_faq\" data-id=\"7deaafde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion faq style1\" id=\"accordion_do-i-have-to-pay-anything-else\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_do-i-have-to-pay-anything-else\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-do-i-have-to-pay-anything-else\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"do-i-have-to-pay-anything-else\"\r\n            >\r\n                Do I have to pay anything else?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-do-i-have-to-pay-anything-else\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_do-i-have-to-pay-anything-else\"\r\n            data-bs-parent=\"#accordion_do-i-have-to-pay-anything-else\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                Definitely not, everything is included in the price of the tour.            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63682216 elementor-widget elementor-widget-st_faq\" data-id=\"63682216\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion faq style1\" id=\"accordion_how-can-i-cancel-my-reservation\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_how-can-i-cancel-my-reservation\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-how-can-i-cancel-my-reservation\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"how-can-i-cancel-my-reservation\"\r\n            >\r\n                How can I cancel my reservation?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-how-can-i-cancel-my-reservation\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_how-can-i-cancel-my-reservation\"\r\n            data-bs-parent=\"#accordion_how-can-i-cancel-my-reservation\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                If you need to modify or cancel your booking, please contact us via WhatsApp or by email at info@shorespirit.com            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78b588c3 elementor-widget elementor-widget-st_faq\" data-id=\"78b588c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion faq style1\" id=\"accordion_are-the-seats-assigned\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_are-the-seats-assigned\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-are-the-seats-assigned\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"are-the-seats-assigned\"\r\n            >\r\n                Are the seats assigned?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-are-the-seats-assigned\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_are-the-seats-assigned\"\r\n            data-bs-parent=\"#accordion_are-the-seats-assigned\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                No. You reserve your place on the tour, but the seats are available for general use.            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72abbd61 elementor-widget elementor-widget-st_faq\" data-id=\"72abbd61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"st_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"accordion faq style1\" id=\"accordion_how-many-people-participate-in-the-guided-tours\">\r\n    <div class=\"accordion-item\">\r\n        <h2 class=\"accordion-header\" id=\"heading_how-many-people-participate-in-the-guided-tours\">\r\n            <button class=\"accordion-button   collapsed\"\r\n                type=\"button\"\r\n                data-bs-toggle=\"collapse\"\r\n                data-bs-target=\"#st-how-many-people-participate-in-the-guided-tours\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"how-many-people-participate-in-the-guided-tours\"\r\n            >\r\n                How many people participate in the guided tours?            <\/button>\r\n        <\/h2>\r\n        <div id=\"st-how-many-people-participate-in-the-guided-tours\" class=\"accordion-collapse collapse \"\r\n            aria-labelledby=\"heading_how-many-people-participate-in-the-guided-tours\"\r\n            data-bs-parent=\"#accordion_how-many-people-participate-in-the-guided-tours\"\r\n        >\r\n            <div class=\"accordion-body\">\r\n                Although transfers are normally done in large buses, if you have a private tour included in your excursion it is usually done in small groups, with a maximum of 20\/25 people per group.            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions &#8211; FAQs How does the booking process work? To confirm an excursion, a minimum number of seats must be booked. Once this minimum is reached, you will receive a notification confirming your excursion along with a link to make the payment. What if the excursion cannot take place? If, due to a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank.php","meta":{"footnotes":""},"class_list":["post-11821","page","type-page","status-publish","has-post-thumbnail","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/shorespirit.com\/en\/wp-json\/wp\/v2\/pages\/11821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shorespirit.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shorespirit.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shorespirit.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shorespirit.com\/en\/wp-json\/wp\/v2\/comments?post=11821"}],"version-history":[{"count":7,"href":"https:\/\/shorespirit.com\/en\/wp-json\/wp\/v2\/pages\/11821\/revisions"}],"predecessor-version":[{"id":11833,"href":"https:\/\/shorespirit.com\/en\/wp-json\/wp\/v2\/pages\/11821\/revisions\/11833"}],"wp:attachment":[{"href":"https:\/\/shorespirit.com\/en\/wp-json\/wp\/v2\/media?parent=11821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}