To confirm an excursion, a minimum number of seats must be booked. Once this minimum is reached, you will receive a notification confirming your excursion along with a link to make the payment.
If, due to a change in the ship’s itinerary or external reasons (such as political or weather-related issues), a confirmed excursion cannot be carried out, we will first try to find an alternative. If none is available, the full amount will be refunded to the passenger.
During the booking process, you can indicate your preferred language. However, if there aren't enough people to form a group in your language, all excursions will be conducted in English by default. All our guides are bilingual (English/Spanish). Additionally, for German-owned ships (primarily from AIDA and TUI), all excursions will be conducted in German unless otherwise specified by the team when confirming the tour.
Although our team will do everything possible to accommodate people with disabilities, we are not permitted to assist people with reduced mobility. We recommend that you contact us before booking this tour and explain your situation so we can find a solution.
Definitely not, everything is included in the price of the tour.
If you need to modify or cancel your booking, please contact us via WhatsApp or by email at info@shorespirit.com
No. You reserve your place on the tour, but the seats are available for general use.
Although transfers are normally done in large buses, if you have a private tour included in your excursion it is usually done in small groups, with a maximum of 20/25 people per group.
